Customer Service
We're here to help you with any questions or concerns
How to Reach Us
Multiple ways to get the support you need
Phone Support
Speak directly with our support team
Email Support
Send us detailed inquiries
Live Chat
Instant support during business hours
Available on website
Office Visit
Visit our headquarters in Kigali
Send Us a Message
Frequently Asked Questions
How do I list a property?
Simply create an account, click "List Property," and follow the step-by-step process to upload your property details.
What is the commission fee?
We charge a 30% commission on all successful transactions. This includes mediation, legal support, and dispute resolution.
How long does verification take?
Account verification typically takes 1-2 business days. Property verification may take 2-3 business days.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processors to protect all financial information.
Emergency Support Available 24/7
For urgent safety concerns, fraud reports, or critical platform issues, our emergency team is always available to help.