Frequently Asked Questions
Find answers to common questions about using IkazeProperty.rw
Getting Started
How do I create an account?
What documents do I need for verification?
How long does account verification take?
Can I use the platform without verification?
Transactions
How does the transaction process work?
What is the commission fee?
How do I pay for a transaction?
When do I receive my money as a seller?
Can I cancel a transaction?
Property Listings
How do I list a property?
What information is required for a property listing?
How many photos can I upload?
How long does it take for a listing to be approved?
Can I edit my listing after it's published?
Safety & Security
How do you verify users?
What should I do if I suspect fraud?
Is my personal information safe?
Should I meet buyers/sellers in person?
Technical Support
I forgot my password. How do I reset it?
Why can't I upload photos?
The app is running slowly. What should I do?
How do I update my profile information?
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you.
Phone Support
+250737060025
ikazeproperty@gmail.com
KG 644 St, Kigali, Rwanda
Email Support
+250737060025
ikazeproperty@gmail.com
KG 644 St, Kigali, Rwanda
Live Chat
Available on website