Dispute Resolution
Fair, transparent, and efficient dispute resolution process to protect all parties
Our Dispute Resolution Process
A structured 4-step process to ensure fair resolution for all disputes
Initiate Dispute
Contact our support team within 7 days of the transaction issue.
Mediation Process
Our admin team will mediate between both parties to find a resolution.
Evidence Review
Both parties submit evidence and documentation for review.
Resolution
Final decision is made and implemented by our admin team.
Types of Disputes We Handle
Common issues that fall under our dispute resolution process
Property Misrepresentation
When property details don't match the listing description.
Examples:
- False information about property size
- Hidden defects not disclosed
- Incorrect location details
Payment Issues
Disputes related to payment processing and refunds.
Examples:
- Payment processing delays
- Refund requests
- Commission disputes
Transaction Breach
When one party fails to fulfill their obligations.
Examples:
- Seller backing out after agreement
- Buyer failing to complete payment
- Document forgery
Service Quality
Issues with the quality of service provided.
Examples:
- Poor communication
- Delayed responses
- Unprofessional conduct
Dispute Resolution Guidelines
Act Quickly
Report disputes within 7 days of the incident
Provide Evidence
Submit all relevant documentation and proof
Be Cooperative
Respond promptly to our admin team's requests
Follow Process
Adhere to the established resolution timeline
What We Need From You
- Transaction details and reference number
- Clear description of the dispute
- Supporting evidence (photos, documents, messages)
- Contact information for all parties involved
- Desired resolution outcome
Need to File a Dispute?
Our support team is ready to help you resolve any issues fairly and efficiently.